Common Questions

FAQ

Date + Hours

  • Friday, September 14 – Sunday, September 16, 2018
  • Hours will be available closer to the event date
  • Del Mar Racetrack + Fairgrounds
  • 2260 Jimmy Durante Blvd, Del Mar, CA 92014
  • AMPLIFY ONLY Thursday Night Sneak Peek Party: Thursday, September 13
  • Click a question below to see the answer!

GENERAL INQUIRIES

WHEN WILL THE LINEUP GET ANNOUNCED? +

March 22nd, 2018 at 9:00am PST.

I WANT A PRESS PASS FOR YOUR EVENT, WHO DO I CONTACT? +

If you are a member of the press interested in learning more, or if your radio station would like to get involved, please contact media@kaaboodelmar.com

WHAT IS YOUR CHILDREN'S POLICY? +

KAABOO is an experience designed for adults. Guests, including children, may be subject to mature or adult-oriented content. Minors (under the age of 18) may only attend KAABOO with a parent or legal guardian. If a parent or legal guardian is attending KAABOO with a Minor, KAABOO strongly encourages that parent or legal guardian to exercise discretion as to what performances the Minor attends. The Minor’s parent or legal guardian is solely responsible for the decision for their Minor to attend KAABOO in whole, or in part.

We do offer a discounted Hang Loose children’s pass for kids ages 3-10. You must bring proof of age (such as a birth certificate or report card) to the event in order to use a children’s pass.

Children age 2 and under are free with a parent or guardian, but we do recommend noise-cancelling headphones for safety. We want them to be able to enjoy live music as grownups, too!

IS THE SITE ADA COMPLIANT? I HAVE QUESTIONS ABOUT ADA AMENITIES. +

Yes. More details will become available as the event gets closer. If you have any questions, CLICK HERE or contact us directly at info@kaaboodelmar.com.

I WANT TO PLAY AT YOUR EVENT, WHO DO I CONTACT? +

You can fill out our talent submission form here.

LOST + FOUND +

Anyone looking for their items can call the fairgrounds at 858-755-1161 extension 2802. After December 15th, 2017, all unclaimed items were donated to charity.

DOS + DON'TS

WHAT TO BRING/LEAVE AT HOME +

Here are some of the items you are allowed to bring to KAABOO Del Mar:

  • Blankets or beach towels

  • Bags (under 18” x 12” x 8”)

  • Empty water bottles

  • Binoculars

  • Strollers

  • Go Pros (no poles or extenders)

  • Wheelchairs or medical scooters

For the safety of our guests and employees, all persons and/or their belongings are subject to search. Additionally, the following items are prohibited and/or not tolerated at KAABOO Del Mar:

  • Abusive, foul or disruptive language

  • Aerosol containers of any kind

  • Animals (except service animals to aid guests with disabilities)

  • Bicycles (within the fairgrounds)

  • Chairs, tents, stools or other seating devices*

  • Coolers

  • Fighting, taunting, or threatening remarks or gestures

  • Fireworks, firearms and weapons of any kind (including parking lots)

  • Glass containers of any kind

  • Illegal substances, drugs, and drug paraphernalia

  • Knives of any length

  • Large bags (over the size 18” x 12” x 8”)

  • Laser Pointers

  • Lawn furniture, including any personal shades or canopies

  • Noisemakers (musical instruments, bullhorns, air horns, whistles, etc.)

  • Outside Alcohol/Flasks

  • Outside food or beverages*

  • Prescription drugs, dietary vitamins, foods or beverages*

  • Professional cameras with lens longer than 2” (detachable or non-detachable) and professional recording (photos, video, audio) equipment, this includes any stands, monopods, tripods, attachment sticks, selfie-sticks, or commercial equipment

  • Sealed bottles, cans and beverage containers of any kind*

  • Signs, flags on sticks or poles

  • Skateboards, scooters, or personal motorized vehicles*

  • Throwing objects

  • Trespassing, soliciting, peddling and loitering

  • Tripods, monopods and selfie-sticks

  • Umbrellas

  • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, giveaways, samples, etc.

  • Unmanned Aircraft Systems & Radio Controlled Model Aircraft/Drones

  • Yard games, glow sticks, marker pens, and inflatables

  • Any other item or action deemed dangerous or inappropriate

KAABOO Del Mar reserves the right to deem any other item inappropriate. No prohibited item will be accepted at the entry gates for safekeeping.

*Exceptions will be made for those with medical requirements and/or special needs. Individuals with these special needs should contact a security person at their entry gate for special attention.

OUR TIPS +

  • Arrive Early - Beat the traffic and avoid lines or delays by getting to KAABOO earlier in the day.

  • Pack light – If possible, leave your bags at home. It’ll get you through the security screening much more quickly.

  • Plan Ahead – You can visit What To Bring/Leave At Home (above) to find a list of prohibited items. Check it out to avoid delays and the displeasure of confiscating valued items.

  • The Buddy System – We’re a team here, and it takes people like yourself to make this epic experience happen. In the spirit of the KAABOO community, please be caring, aware, and considerate of all guests.

SAFETY + SECURITY

WHAT YOU NEED TO KNOW +

At KAABOO we are completely in the business of having a good time, and we can’t do that without keeping you safe. We are dedicated to creating a safe environment for guests to enjoy all KAABOO has to offer in a responsible manner.

In doing that, we work in conjunction with local law enforcement and private security companies to deploy certain security measures to ensure the safety of all guests, employees, and artists attending KAABOO. There will be adequate security, medical, and law enforcement personnel on duty throughout KAABOO to service the safety needs of our guests. If you have a safety, medical or security question, please locate the nearest security professional in order to assist you with your question.

See something, Say something –If you see anything that doesn’t feel or seem right, text KAABOO to 313131 with your concern and we’ll be sure to follow up immediately.

In the event of a serious emergency at KAABOO, all event staff, event security, police and emergency response agencies are ready and available to assist guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the audio systems at all stages as well as displayed on the video boards throughout KAABOO.

  • All guests will be subject to a search of their person and possessions prior to entering the stadium. All bags will be subject to inspection by a security representative. Guests should be prepared to open their bags for inspection and may be asked by a security representative to shift and possibly remove the contents.

  • For the safety of everyone at KAABOO, all persons entering the fairgrounds will walk through a metal detector or be screened with a hand- held metal detector to search for prohibited items.

  • As a precautionary measure, canine detection teams will be deployed onsite at KAABOO.

  • Guests who appear to be impaired and unmanageable will not be permitted into KAABOO. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from the property. KAABOO reserves the right to refuse entry to anyone who may compromise the safety of other guests.

PARKING, TRANSPORTATION + LODGING

CAN I CAMP? ARE RVS ALLOWED? +

We do not offer RV parking or camping at the venue. We have partnered with several area hotels for accommodations if you decide to go that route. There are some campgrounds near KAABOO.

If you are unable to safely drive your vehicle home at the end of the evening, it may be left in the lot unattended. You cannot stay in it (this would be considered camping and we really think that hotels are much more comfortable!).

HOW CAN I RIDE TO THE FESTIVAL? +

More info coming soon!

RENT YOUR LOCKER AT KAABOO! +

  • Do you want a safe and secure place to store your things while you attend KAABOO? Personal lockers will be available so you can free up your hands and avoid losing any personal items during the fest.
  • Keep yourself light on your feet and your phone charged by using one of our lockers to stow your personal items. We provide safe, secure, and easy storage with all-day access so you can come and go to your locker at any time!
  • Keep your personal belongings secure and your phone charged by reserving a personal locker today!
  • When you reserve a locker online, you will receive an email 24 hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker. You will have unlimited access to your locker.

HANG LOOSE Lockers

HANG FIVE Lockers

HANG TEN Lockers

WHAT ARE YOUR LODGING ACCOMMODATIONS? +

Our partner hotels are currently accepting reservations. Please visit lodging to see available hotels and rates.

BOX OFFICE INQUIRIES

Can I purchase a HANG LOOSE and HANG FIVE pass (or any other pass combo) at the same time? +

While you cannot purchase two separate pass types online, we would be more than happy to help you purchase over the phone. Feel free to give us a call at 855-798-5995.

ARE YOU OFFERING PAYMENT PLANS? +

Yes we are! KAABOO offers a convenient way to divide the price of your pass into three or six separate payments. You can check out all the pricing, options and details here.

WHAT IS THE DIFFERENCE BETWEEN HANG LOOSE, HANG FIVE AND HANG TEN? +

Discover which pass is right for you! Please click here for a description of each of our passes.

HOW DO I UPGRADE TO VIP? +

We would love to assist you in upgrading your KAABOO experience! Please reach out to us by phone (855-798-5995) or email boxoffice@kaaboodelmar.com to get the process started.

CAN I PURCHASE A SINGLE DAY PASS? +

Single day passes are now on sale! Get yours here.

WHEN ARE WRISTBANDS SHIPPING? +

Wristbands will start shipping closer to the event. If you are unsure about the status of your order feel free to give us a call (855-798-5995) or shoot us an email boxoffice@kaaboodelmar.com.

KAABOO is not responsible for any lost or stolen wristbands. A $20 replacement fee will apply for any wristbands that need to be reissued.

CAN I CHANGE MY SHIPPING ADDRESS? +

Yes you can! As long as we have not started shipping out passes you are good to give us a call and update your shipping information. Give the gals at KAABOO Ticketing a call (855-798-5995). Please make sure to have your order number handy!

I MISTYPED MY EMAIL ADDRESS OR MAILING ADDRESS, WHAT DO I DO? +

You can update your personal account information by giving KAABOO Ticketing a call at 855-798-5995. Please make sure to have your order number handy!

HOW DO I ORDER PASSES FROM OUTSIDE THE UNITED STATES? +

To order passes internationally you will follow the same guidelines as normal for purchasing a ticket. All international orders will be held at Wristband Redemption and can be picked up at the box office on site. A complete schedule of box office dates and hours of operation will be available later this summer.

WHY IS “WILL CALL” NOT A SHIPPING OPTION? +

KAABOO is built around quality and comfort, so we want to give you the best possible guest experience. In order to have the shortest box office lines possible at the event, we ship out all wristbands that are placed far enough in advance. You get to bypass the box office and get straight into the fun. If you have any concerns about having your wristbands shipped vs. picking them up at will call please give us a shout to discuss. You can reach us at boxoffice@kaaboodelmar.com or 855-798-5995.

WHAT WILL HAPPEN IF I PURCHASE A PASS OR WRISTBANDS OFF CRAIGSLIST, STUBHUB..ETC?+

KAABOO can not provide any authentication or customer service for any passes purchased from a third party (sadly, a few bad apples ruin the bunch). The only way KAABOO can provide verification for passes is if they are purchased from the KAABOO website via Eventbrite. Please don’t buy passes from Third Parties, we hate not being able to help you. Plus, you don’t get all the awesome perks that come with being an official KAABOO guest!

CAN I GET A REFUND? WHAT ARE YOUR TERMS AND CONDITIONS? +

All KAABOO passes are non-refundable and non-exchangeable. More information regarding ticket insurance can be found here. You can read our terms and conditions here.

I ORDERED A THREE DAY OR TWO DAY PASS…DO I GET SEPARATE WRISTBANDS? +

You do not. The Three Day pass receives one non-removable, non-transferrable wristband good for all three days. If you need help or have questions, give us a shout! That’s what we are here for. You can contact us at boxoffice@kaaboodelmar.com or 855-798-5995.

And by the way, you cannot loosen a wristband once it’s been tightened. So, let’s avoid trying them on or testing it out as a new collar for your puppy (yes, it happened!).

CAN I PURCHASE PASSES AT THE VENUE? +

Currently we do not have passes for sale at the Fairgrounds. If this changes we will notify our guests via email (sign up HERE!), or just check back because we’ll change the answer here too.

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  • presented in partnership with:

  • mgm resorts
  • coors light
  • corona extra
  • Passes are on sale now!