ADA Accessibility

The following information should answer questions regarding accessibility at KAABOO. KAABOO is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our guests. If you have any additional questions, by all means contact us via email at: ada@kaaboodelmar.com

ACCESSIBILITY

The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas. KAABOO does not provide or rent wheelchairs or scooters.

PARKING

There are designated spots available for guests with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. You will need to purchase an On-Site Parking Pass to access this parking area.

Please follow signage or ask staff upon entering the festival how to access this lot.

*Please note that it is against the law to park in a accessible parking space without the required ADA credentials or to fraudulently use someone else's in order to gain access to ADA parking spots.*

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GUEST SERVICES/INFORMATION

If you have accessibility questions inside the venue at KAABOO please ask at the festival's Guest Services booths or at the viewing platforms. Also the Guest Services booth located in KAABOOLEVARD is the location to recharge wheelchair batteries and/or other assistive technology requiring electrical recharging.

ACCESSIBLE VIEWING AREAS

There will be elevated accessible viewing areas at the following stages: Sunset Cliffs, Trestles, and Grandview. Banquet style folding chairs will be available at each accessible viewing area.

There is no pre-registration or anything you need to do in advance. Simply show up to the accessible viewing areas to gain admittance to these areas.

Note: As with any festival seating these areas are filled first come first serve. Please plan accordingly.

These accessible viewing areas are for guests who use wheelchairs or who have significant mobility disabilities that prevent them standing for long periods of time. Guests requiring the use of these areas can have one companion accompany them. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times.

INTERPRETING SERVICES

Please make your requests as early as possible, and no later than 4 weeks prior to KAABOO. Send requests to: ada@kaaboodelmar.com

ADDITIONAL AUXILIARY AIDS AND SERVICES

For any other requests or questions regarding auxiliary aids and/or services not covered in the paragraphs above, please email us at: ada@kaaboodelmar.com

PRESCRIPTION MEDICINES

Prescriptions must have a prescription label. Photo ID must match the prescription label.

SPECIAL DIETARY NEEDS

If a guest has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor's note. Please contact: ada@kaaboodelmar.com with any questions or concerns.

SERVICE ANIMALS - DEFINITION, POLICIES, AND PROCEDURES

KAABOO welcomes and supports the rights and attendance of all guests with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don't do it. Leave your pet at home. We mean it!

Service Animal Definition:

A 'service animal' means "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler's disability."

Emotional support, comfort, or therapy animals are not considered service animals under the American's With Disabilities Act (ADA) and therefore are not allowed at KAABOO.

Service Animal Policies:

For our guests with disabilities who wish to bring their legitimate service animal to KAABOO, we ask that you review and follow the policies outlined below:

1. Service animals must be accompanied by the handler with the disability at all times.

2. Service animals must be under the control and supervision of their handler at all times.

3. Service animals are not permitted to be left unattended under any circumstances.

4. Handlers are required to be prepared for, and clean-up after, their animals at all times.

5. We reserve the right to remove and/or refuse access to any service animal from the property if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.

6. All service animals must be credentialed by the KAABOO staff (see the procedures below).

Service Animal Procedures:

All guests with disabilities attending KAABOO this year with a service animal will need to have that animal credentialed by KAABOO staff before entering the main gate. This process will be performed quickly and respectfully by Accessibility Crew.

What will you need to do? It's easy. Once you arrive at KAABOO, go to either the North Gate or East Gate entrance. Let gate staff know you would like to gain entrance with your service animal. The Access Crew will speak with you, record your contact information, and provide a collar tag for your service animal. Then you are good to go! Security/Staff will be on the lookout this year for all animals to have a properly credentialed KAABOO collar tag.

Remember, Service animals are allowed, all other animals are not!

GUIDED TOURS

For patrons with visual impairments we are happy to provide a guided descriptive tour. Please stop in to the festival Guest Services booth to schedule a tour.